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The Adjudicator’s Report

The annual report for 2015/16 makes interesting reading in relation to HMRC.  In 2015-16, the Adjudicator completed 914 investigations into complaints about HMRC and substantially or partly upheld 666 (72%) of those in favour of the complainant. By contrast, in 2014-15, 1,543 investigations were substantially or partly upheld as against 1,808 completed, showing a rate of 85% upheld. An improvement certainly, but with nearly three-quarters of complaints resolved partly or wholly in favour of the complainant, there is still some way to go.

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